In this page you can find solutions for common issues, for technical issues contact Web Assistance here.
I cannot receive email. What is wrong?
Solution: Some times system-generated e-mails (for orders status) can be mistaken for spam from your e-mail provider:
- Check SPAM o “Junk Emails” folder of you e-mail account;
- Mark our email as “Not Spam” or “Not Junk”;
- Now, problems is fixed: all futures email from g.inglese.com will be placed in your Inbox fold.
How to choose the right size shirt/jacket?
In tutorial page, you can consult size charts to get relative measurements in order to choose the correct size.
I just placed an order, but I realized that the size is not correct. How can I change size?
Solution: If your order has been placed recently, you can notify us about your changes by this page :
- Insert your name and e-mail;
- Insert your ID order as “Subject”;
- Write new size and relative item;
- Resolve quiz and click on “Send” ;
- Now wait for the confirmation message from the tailor shop.