Frequently Asked Questions

In this page you can find solutions for common issues, for technical issues contact Web Assistance here.

• I cannot receive email. What is wrong?

  Solution: Some times system-generated e-mails (for orders status) can be mistaken for spam from your e-mail provider:

  1. Check SPAM o “Junk Emails” folder of you e-mail account;
  2. Mark our email as “Not Spam” or “Not Junk”;
  3. Now,  problems is fixed: all futures email from g.inglese.com will be placed in your Inbox fold.

• How to choose the right size shirt/jacket?

  In tutorial page, you can consult size charts to get relative measurements in order to choose the correct size.

• I just placed an order, but I realized that the size is not correct. How can I change size?

  Solution: If your order has been placed recently, you can notify us about your changes by this page :

  1. Insert your name and e-mail;
  2. Insert your ID order as “Subject”;
  3. Write new size and relative item;
  4. Resolve quiz and click on “Send” ;
  5. Now wait for the confirmation message from the tailor shop.

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